While your primary goal may be to provide exceptional dental
care, it’s also important to remember that you are also the leader of a small
business. And, as the leader, it’s important to keep your employees happy and
satisfied with their work. The saying “A happy wife is a happy life” also
applies to your office staff, hygienists, and assistants who are the face and
life of your practice.
All too often
employees only hear from the boss when they mess something up or do something
wrong. But your employees, like all people, needing to receive feedback on
their daily performance. And, more often than not, they need to hear more about
what they’re doing right as opposed to what they’re doing wrong. Emphasis on
positive behaviors will ensure that they continue to do them and will reinforce
the good over the bad.
But we know that it can be hard to make time to praise each
individual when you’re in the trenches and focused on your own work. That’s why
we’ve got some free (well mostly free) ways to show appreciation for a job well
done.
Tip #4: Offer a day or half day off with pay for a job well
done.
So this is where the “mostly free” tips come in, as this one
is not free and might be a little expensive. However, this reward should be
reserved for when an employee truly goes above and beyond their job description
in the name of your practice.
Keep in mind that your employees are a large part of the
reason why your patients keep coming back. If they are blowing people’s minds
with their courtesy, respect, generosity, and fairness then chances are they’re
inadvertently making you a lot of money! Rewarding someone for doing something
truly spectacular with a paid half day will not only make them feel awesome but
will also show them that you truly appreciate how hard they are working to make
your office a success.
This isn’t something we recommend doing all the time. But
just knowing that it’s possible is sure to make your employees work hard, long,
and tirelessly to make sure your patients are satisfied with their dental care
and personal care in your office.
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