While your primary goal may be to provide exceptional dental
care, it’s also important to remember that you are also the leader of a small
business. And, as the leader, it’s important to keep your employees happy and
satisfied with their work. The saying “A happy wife is a happy life” also
applies to your office staff , hygienists, and assistants who are the face and
life of your practice.
All too often
employees only hear from the boss when they mess something up or do something
wrong. But your employees, like all people, need to receive feedback on their
daily performance. And, more often than not, they need to hear more about what
they’re doing right as opposed to what they’re doing wrong. Emphasis on
positive behaviors will ensure that they continue to do them and will reinforce
the good over the bad.
But we know that it can be hard to make time to praise each
individual when you’re in the trenches and focused on your own work. That’s why
we’ve got some free (well mostly free) ways to show appreciation for a job well
done.
Tip #1: Follow up on positive comments from patients or
coworkers.
If a patient or a coworker stops you during your day to tell
you about something awesome one of your hygienists did, don’t you think they’d
like to know about that? Of course they would! And don’t you think it would be
good for the hygienist to know how much you appreciate their hard work and
dedication to your practice! Of course it would!
If someone has stopped to share something positive with you,
that means they were genuinely impressed with the service and care they
received. It’s for more common for a patient to stop and complain than it is to
compliment. Rather than wasting the comments of your patient, utilize them to
inspire your staff member to continue the hard work.
Following up on this type of remark doesn’t need to be
anything big. A simple thank you note will suffice. Even just pulling the
person into your office and personally thanking them is sure to make them feel
good.
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