While your primary goal may be to provide exceptional dental
care, it’s also important to remember that you are also the leader of a small
business. And, as the leader, it’s important to keep your employees happy and
satisfied with their work. The saying “A happy wife is a happy life” also
applies to your office staff, hygienists, and assistants who are the face and
life of your practice.
All too often
employees only hear from the boss when they mess something up or do something
wrong. But your employees, like all people, needing to receive feedback on
their daily performance. And, more often than not, they need to hear more about
what they’re doing right as opposed to what they’re doing wrong. Emphasis on
positive behaviors will ensure that they continue to do them and will reinforce
the good over the bad.
But we know that it can be hard to make time to praise each
individual when you’re in the trenches and focused on your own work. That’s why
we’ve got some free (well mostly free) ways to show appreciation for a job well
done.
Tip #7: Publicly acknowledge an employee’s accomplishment at
staff meetings.
Not everything your employees do involves work or dentistry.
In fact, most of the things they most enjoy or are proud of occur at home.
Acknowledging their accomplishments outside of work shows that you care about
the employee outside of the office.
Take a moment before each staff meeting to acknowledge the
small (and large) accomplishments of employees. Whether they completed a half
marathon, completed a degree program, were elected to the PTA, or won a bake
sale, taking a little time to celebrate these personal accomplishments makes a
person feel good. And employees that feel good are more likely to be
productive, happy, and involved with patients that day.
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