Tuesday Tip: Just One Small Comment Can Make Their Day

Tuesday Tip: Just One Small Comment Can Make Their Day

Think about when you first meet someone. Are you worried about making them look good or are you focused on making yourself look good? Most people will say that they worry about themselves rather than the other person and one of the greatest keys to success, both inside and outside of work, is to reverse this thinking.

My mother always told me growing up, “When you first meet someone, only talk about him or her. Everyone’s favorite subject to talk about is himself or herself. So, when that person leaves the conversation, they will be thinking about how nice you are and how much they like you.” Well of course they like me, Mom, I just spent 30 minutes talking all about them!

But, my Mom is right (don’t tell her I said so!). Instead of focusing on yourself and what you’re going to say when it’s your turn to talk next, focus instead on the person right in front of you. Asking them questions about themselves, complimenting their outfit, or praising an accomplishment makes them feel good. And, when they feel good after talking to you, they’re going to feel good about you.

Taking the time to listen, ask questions, and compliment doesn’t have to take up a lot of time. Taking the time can be as simple as a compliment on their personality, praise for a job well done, or thanking them for something they’ve done for you.

This technique can be applied new patients, current patients, and even office staff. New patients will feel that you care about them, getting to know them, and keeping them as a patient. Current patients will feel that you value their patronage and that you genuinely care about what’s good for them. Office staff will feel motivated, respected, and appreciated.

Making the effort to make just one small comment each day can really change a person’s day for the better and will improve how they view you as a doctor, employer, or friend.